Refund Cancellation Policy

Refund & Cancellation Policy

At Grobaltravel.online, we aim to provide our customers with the best possible travel booking experience. This Refund & Cancellation Policy outlines the terms for cancellations, modifications, and refunds for bookings made through our agency.

By making a booking with us, you agree to the terms below.

1. General Terms

  • All bookings are subject to the cancellation and refund policies of the respective airline, hotel, or travel supplier.

  • Our agency acts as a booking intermediary and must follow the rules and penalties set by the suppliers.

  • In addition to supplier charges, our agency may apply a service fee for processing cancellations, changes, or refund requests.

2. Cancellations

  • Customer-Initiated Cancellations: If you request a cancellation, the applicable airline or supplier fees will apply. Refund eligibility depends on the fare rules and service provider policies.

  • Agency Service Fee: A non-refundable service fee may be applied to cover administrative costs.

  • Non-Refundable Bookings: Certain discounted or promotional fares are strictly non-refundable.

3. Changes & Modifications

  • Date/Time Changes: Allowed only if permitted by the airline or supplier. Additional charges may apply.

  • Name Changes: Most airlines do not allow passenger name changes once a ticket is issued. Minor corrections may be possible, subject to airline rules and fees.

  • Other Modifications: Hotel and service bookings are subject to supplier modification policies.

4. Refunds

  • Eligibility: Refunds are processed only if the booking rules allow. Some fares may be fully or partially non-refundable.

  • Processing Time: Once approved by the airline or supplier, refunds typically take 7–21 business days. In some cases, it may take longer depending on the supplier or payment method.

  • Mode of Refund: Refunds are issued to the original payment method used for booking.

5. No-Show Policy

  • If you fail to check in or board a flight (“no-show”), no refund will be issued. Airline and supplier policies apply strictly in such cases.

6. Agency Liability

  • Our agency is not responsible for delays, cancellations, or service disruptions caused by airlines, hotels, or other travel suppliers.

  • We will, however, assist in processing your claim or refund request in accordance with the supplier’s policies.

7. How to Request a Refund or Cancellation

To request a cancellation, modification, or refund, please contact us with your booking details at:

Grobaltravels
Email: mediahub121@gmail.com
Phone: (866) 658-5895

Website: grobla travels

8. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with the new “Last Updated” date.